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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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keem C

October 25, 2024

5  out of  5
rating by keem C
"This is the best insurance company I've ever had and that's thanks to the Scott Carlson and his stellar team"
We responded:
"Thanks so much for the review, I appreciate your trust in my stellar team and State Farm. We hope to continue to give you the help you need in the future. I am humbled that you took the time to share your experience. "
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Randy W

October 22, 2024

5  out of  5
rating by Randy W
"Very helpful and informative. Easy to speak to without any stress and able to get the policy needed. Affordable compared to most."
We responded:
"Randy, Thanks for the kind words. I am so glad we were able to inform you and not add stress to your insurance experience. We are about adding value and making sure that you are getting better value for your insurance dollar. We can't promise to be the most affordable all the time, however we will always strive to give you the best value. Thanks again for the kind words and taking time out of your day to leave us a review. "
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tasha kaiser

October 15, 2024

5  out of  5
rating by tasha kaiser
"Angie Tonderun was very helpful and got us what we needed and review the update. very friendly and nice"
We responded:
"Thanks for the great review Tasha. I am so glad your experience with Angie was positive. I am so glad she got you what you needed and was friendly. We strive to make sure that you always have a good experience in our office. Thanks again for the kind words and great review. "
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Greg Nitti

September 18, 2024

5  out of  5
rating by Greg Nitti
"Julie, an insurance agent at State Farm explained renters insurance options with my wife and me. She was personable, and explained what liability coverages are adequate to protect a renter and landlord! Her expertise, and knowledge of renters insurance coverages are a winning formula for renters and a positive asset for the State Farm Agency!"
We responded:
"Greg, Thanks for the feedback on Juli in our office. It is great to hear that she was personable and explained your renters coverage in a way that helped it all make sense. We strive for our customers to have a positive experience and it is good to know that we have a winning formula. Thanks again for the great feedback."
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Avis Tellinghuisen

August 13, 2024

5  out of  5
rating by Avis Tellinghuisen
"Dillon was fun to work with. He was confident and knew his products well. Very efficient in dealing with our Mortgage Lender and past insurance?"
We responded:
"Avis, Thanks for the kind words and taking the time to recognize Dylan. I am glad you had a great experience with him and our office. We are excited to work with you and your family moving forward. Thanks again for sharing your experience. "
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Toby McCloskey

July 16, 2024

5  out of  5
rating by Toby McCloskey
"My family and I love State farm because of the friendly service and affordable insurance. Thanks to Scott Carlson and Angie Tonderum for a welcoming experience every time. So thank you very much."
We responded:
"Thank you so much for the review, it means a lot to hear from our clients. I also thank you for recognizing Angie Tonderum and her friendly service and welcoming experience. My team at Scott Carlson State Farm work hard to make it a good experience for our clients. We are thankful that we are able to offer a good value to you. We look forward to helping you and your family for many years to come. Thanks again for taking the time to share your experience. "
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Brittany Halbur

June 21, 2024

5  out of  5
rating by Brittany Halbur
"Dylan was most helpful, thorough and friendly. Good rates!"
We responded:
"Brittany, Thank your for taking the time to give us a good review. I appreciate the feedback. It is great to hear that Dylan was helpful and friendly. The fact the rates were good are a bonus, we are glad we can offer you a better value. Thanks again for sharing your experience with our office. "
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Kris Andersen

June 21, 2024

5  out of  5
rating by Kris Andersen
"Awesome customer service"
We responded:
"Kris, Thank you for the nice review. We appreciate your feedback. I appreciate you choosing us (again). We work hard to provide the awesome customer service you mentioned. I am excited that you are back in the area and we are humbled you chose our office. Thanks again. "
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Laura Maule

June 14, 2024

5  out of  5
rating by Laura Maule
"Had a great experience Angie was super nice and knowledgeable State Farm is a great Insurance Company we've had very good experience with them"
We responded:
"Laura, Thank you for sharing your great experience with us. I am glad that Angie was nice and knows her stuff. She is a wonderful asset to our team here at Scott Carlson State Farm Insurance. We are glad that we offer you a good value. Thanks again and please be sure to let us know if you need anything. "
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Tami jo Rothlisberger

May 21, 2024

5  out of  5
rating by Tami jo Rothlisberger
"Great service. Dylan was awesome at explaining details and offers. Made the switch very easy. Saved money too."
We responded:
"Tami jo, Thank you for the feedback. I am glad that Dylan explained everything for you. We think it is important for you to understand the choices you are making. Please let us know anytime you have questions. Thank you again for sharing your experience with Dylan and the Scott Carlson State Farm agency. "
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Marshall Kambestad

May 6, 2024

5  out of  5
rating by Marshall Kambestad
"Scott is great! He is very prompt, a good communicator, and personable. We switched from another company and are thankful we found someone who cares! Scott is easy to work with, and State Farm has great rates!"
We responded:
"Thanks for the kind words and review. We try and be sure that we explain your coverages and communicate in a common sense way, I look forward to working with your family for years to come, Thanks again for the kind words."
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heath richard ostert

April 12, 2024

5  out of  5
rating by heath richard ostert
"Dylan from State Farm was beyond helpful, above and beyond. Awesome communicative skills."
We responded:
"Heath, Thank you for the 5 star review, we appreciate the feedback. Dylan and all of my team work hard to provide you with the customer service you deserve. I am glad he went above and beyond for you. We look forward to helping you for years to come. "
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Erin Mackin

April 11, 2024

5  out of  5
rating by Erin Mackin
"I thoroughly enjoy working with Dylan Price at the Scott Carslon-State Farm Insurance Agency. Dylan is very friendly, knowledgeable, and communicative. He thoroughly explained each detail of my insurance policy and made me feel very comfortable with my decision to choose State Farm for my Home Owner's Insurance. HIGHLY RECOMMEND. :D"
We responded:
"Thank you for the review, I appreciate hearing it. Dylan and all of my team here at Scott Carlson State Farm try hard to make you feel comfortable with the insurance process and explain the details. We are glad you chose us to help with your insurance needs. I look forward to working with you in the future. Thanks again for the kind words and the great review. "
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Faith R

March 11, 2024

5  out of  5
rating by Faith R
"Dylan was great to work with. The professionalism and knowledge of the intricacies involved in his trade are exemplary. Would highly recommend contacting them for all your insurance needs!!"
We responded:
"Thanks for the positive feedback. We appreciate the kind words. I was excited to hear that you enjoyed working with Dylan. Our entire team is here to help you with your insurance needs in the Rapid City Area. Thanks again for the kind words and recommendation. I look forward to working with you in the future. "
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Tom Tolman

February 16, 2024

5  out of  5
rating by Tom Tolman
"The Scott Carlson team are rockstars! Nicole and Jessie have been so supportive in getting our food trailer up and running. They always make time for all of our questions, and get back to us in a timely matter. It’s great having an accessible, local team of insurance agents for both our business and personal needs. Big thanks to all of them!"
We responded:
"Tom Thanks for recognizing Nikki and Jessie. I am excited for food truck season to get rolling and see your new business thrive. We are glad you see the value in a local agency that is here for your questions and take the time to answer them. The big thanks is from me, for your trust in our office and your kind words. "
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Steven Remington

February 14, 2024

5  out of  5
rating by Steven Remington
"Worked with Jessie on setting up comparable coverage with what I had at the time. She was able to assist me and find out all the answers for all the questions about my property (Not a normal property at all). The cost of the policy was under what I was currently paying and had a way better value. Would highly suggest working with them as it was a very friendly experience and very punctual. They were willing to make sure I had to proper coverage to cover everything I own and that i was satisfied with everything."
We responded:
"Steve, Thank you for the 5 star review, we appreciate it. I was glad that my team and Jessie in particular was able to provide a better value for you. We strive to make sure that your experience is as smooth as it can be and that your individual situation is taken care of, even the "not normal" properties. I look forward to meeting you soon and helping you in the years to come. Thank you again for the kind words and the feedback about your experience with Jessie. "
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Jessica Linquist

February 8, 2024

5  out of  5
rating by Jessica Linquist
"This agency is hands down the best agency I have ever worked with! Jessie Ferguson has always been readily available and provided top-notch service during each and every call. Knowing very little about what I need for coverage, she helped me find the right options and the best insurance for our needs, all for a lower price than our existing provider. If you are in the market for insurance or a new agency, I can't recommend Jessie and the Scott Carlson Agency enough, they are truly there for you and will guide you all throughout the process."
We responded:
"Thanks for the kind words. I am glad your experience with our office and Jessie Ferguson was Top Notch. I am so glad Jessie was able to help you with your coverage options and it ended up being a better value. I look forward to working with you and your family in the future. We appreciate your business and thanks again for sharing your experience with the Scott Carlson agency. "
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Brandy Nikkila

November 21, 2023

5  out of  5
rating by Brandy Nikkila
"Scott is very pleasant to work with. This was the first time I have experienced education and breakdown with how our policies benefit and cover our vehicles and properties. I can feel at ease knowing our best interests are valued by Scott and his amazing team. Thank you kindly😁"
We responded:
"Brandy, Thanks for the review, we appreciate it. It was fantastic working with you and helping you better understand what you have been paying for all of these years on your vehicles, home, and other properties. We feel that the more knowledge you have about the processes and products we offer the better decisions we can help you make. I look forward to helping your family in the future. Thanks again for the kind words and great review. "
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Thomas Cassella

November 2, 2023

5  out of  5
rating by Thomas Cassella
"I really want to give a heart felt thanks to Jessie Ferguson here at my local State Farm agency in Rapid City. She was so easy to work with, being not only polite and professional, but taking the time to address all of my questions and concerns. I would highly recommend anyone looking for insurance to give her a call."
We responded:
"Mr. Cassella, Thank you for your review, and recognizing Jessie for her top notch service. We always take the time to explain your policies and address your questions and concerns. This is how we are different from other companies in Rapid City. We look forward to helping you in the future. Thanks again for recognizing Jessie and her outstanding level of service to our clients, and the great review. "
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John Crockett

October 18, 2023

5  out of  5
rating by John Crockett
"After some turn over in town with another major provider I decided to look into other companies and rates. Scott came highly recommended and they were right. His office his kind, knowledgable and centrally located. After explaining the differences in our policies, where we could save and how he could help it became obvious to us this was the right place. Scott is a true local who knows his town and community, he'll answer the phone and help however he can."
We responded:
"John, Thank you for sharing your experience with my office. I am excited to help you and your family. We strive to always be knowledgeable and share that knowledge in a way that allows you to make the best decisions for you and your family. We are local, this is our community and we always strive to support our local community and help you get to know it also. We are glad you feel our office is the right place for you. Thanks again for the kind words and the great review. We look forward to helping you and your family now and in the future. "
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Katie Leeson

September 12, 2023

5  out of  5
rating by Katie Leeson
"Jessie was so funny and made it really easy and explained everything very well"
We responded:
"Katie, Thanks for the great review. I am glad you had a good experience with Jessie and she explained everything and you had a few laughs during the process. We hope we make the process enjoyable. We truly look forward to helping you out in the future. Thanks again for sharing your good experience. "
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Amanda V

July 15, 2023

5  out of  5
rating by Amanda V
"Wonderful people, very helpful!"
We responded:
"Thank you for taking the time to give us a review. I appreciate your kind words. My team and I strive to give you the world class service you deserve to go with our top notch products. We hope we can always be helpful. Thanks again for publicly sharing your thoughts on how we operate. "
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Elizabeth Martin

July 7, 2023

5  out of  5
rating by Elizabeth Martin
"I have worked with Scott for years, and he has always been very responsive to my insurance needs."
We responded:
"Thanks for the kinds words and great review. It has been great working with you over the years. We always try and be responsive helpful. I Look forward to helping you for many years in the future. "
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Gary Price

July 5, 2023

4  out of  5
rating by Gary Price
"Good company but I read they donate to woke causes so its hard to give 5 stars"
We responded:
"Mr. Price, Thank you for the review. My team and I strive to give the best customer service possible in all interactions with customers so your feedback is appreciated. If you would like to call me, I would love to share how we here at Scott Carlson State Farm support Rapid City and many surrounding communities in the Black Hills. Thank you for your business and your good review. "
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Doug Morgan

April 21, 2023

5  out of  5
rating by Doug Morgan
"Excellent and prompt customer service! Scott and his staff are very responsive to our requests. For example we purchased a new truck and had the insurance and everything ready to go within a few hours. We've been with Scott for close to a year now and have been very happy with the service we have received."
We responded:
"Thank you for your kind words and great review. I am glad we were able to take care of your new truck quickly and efficiently. We always strive to give you the best possible service we can. Thanks for your trust in our office, we know there are lots of other choices out there and are humbled you chose us. Thanks again and enjoy your new truck. "